Patient Service Representative- Florence Pediatrics

SEP Summit Medical Group • Florence, KY

4d

About The Position

The Patient Service Representative I at Florence Pediatrics reports to the Practice Manager and primarily collects accurate patient demographic and insurance information to support the patient revenue cycle. Depending on practice operations, the role may also involve collecting and handling payments, customer service, answering phones, entering information into the electronic medical record, scheduling tests, processing referrals, and other duties that support business operations. The position requires compliance with OSHA and HIPAA regulations and completion of assigned duties accurately and promptly.

The schedule is 40 hours per week. The employee must be able to work between 7:45 a.m. and 6 p.m. and cover one to two Saturday rotations each month. The role is non-exempt.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer service role.
• Ability to work between 7:45 a.m. and 6 p.m.
• Availability for one to two Saturday rotations each month.

Nice To Haves

• Medical office experience.
• Knowledge of Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Schedule patient appointments by phone or in person, matching clinician availability with patient preferences.
• Communicate scheduling concerns and issues to physicians, clinicians, and other staff as needed.
• Verify patient demographic information.
• Verify current insurance, record insurance card information, and update practice management and electronic medical record systems.
• Collect co-pays, self-pay amounts, and outstanding balances.
• Ensure patient encounter information is complete, accurate, and ready for charge entry.
• Complete daily closeout procedures according to requirements and company policy.
• Complete referrals, outpatient test scheduling, and pre-certification.
• File and distribute patient information and incoming mail.
• Distribute patient requests accurately and promptly.
• Coordinate with the central billing office on requests as needed.
• Complete paper and electronic medical record reports.
• Communicate about or order supplies as needed.
• Type correspondence and reports.
• Provide calm and pleasant customer service to patients.
• Prepare new patient records.
• Answer telephone calls within three rings in a helpful and friendly manner.
• Comply with OSHA and HIPAA regulations.
• Complete other assigned duties thoroughly, accurately, and on time.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 403(b) with employer match.
• Opportunity for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED