Patient Service Representative

SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED•Paris, TX

6d•Onsite

About The Position

The Patient Service Representative position is responsible for answering calls, greeting callers, identifying their reason for calling, and resolving requests by contacting the appropriate person who can assist them. Initiative and follow-through are essential. The role also provides clerical support, maintains an effective filing system, organizes and prioritizes calls and information, and relieves other clerical staff as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Good multitasking ability.
Good oral communication skills.
Ability to complete documentation in a legible and professional manner.
Must be self-directive.
Collaboration skills.
Flexibility.
Extensive computer skills.
Proficiency with MS Office applications, including Excel, Visio, Word, and PowerPoint; Outlook; Microsoft Teams; and EHR systems.

Nice To Haves

High school graduate or equivalent preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Answer incoming calls and serve as a human answering service during business hours for a variety of businesses.
Greet callers warmly and ask how to help.
Transfer calls, relay verbal messages, and record and deliver messages.
Contact or page the appropriate person requested by the caller and inform them of messages.
Refer callers to emergency numbers when necessary.
Date-stamp call times and record information in the computer system.
File messages and maintain an effective filing system, filing necessary information in a timely manner.
Operate a corded or cordless switchboard, intercom, two-way radio, or public address system.
Arrange conference calls.
Perform clerical duties such as mass mailings, typing, filing, and computer data entry.
Organize and prioritize large volumes of information and calls.
Relieve other clerical staff as needed.
Adhere to all agency policies.
Perform other duties as assigned.