Patient Services Representative

BrightView LLC • Whitehall, OH

6d

About The Position

Join BrightView Health as a Patient Services Representative and help deliver exceptional patient experiences. As the first point of contact for patients, this role helps create a warm, welcoming atmosphere and supports smooth, efficient in-clinic visits. The representative contributes to patients’ recovery journeys by providing responsive service, coordinating appointments and follow-up needs, and maintaining accurate patient records in accordance with compliance requirements.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in finding solutions to patient inquiries.
• Empathy and compassion in supporting patients’ recovery journeys.
• Ability to work effectively with a diverse population of colleagues and patients.
• Problem-solving ability and urgency in addressing patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.
• High integrity and commitment to compliance and regulatory requirements.

Nice To Haves

• Two or more years of prior front desk experience preferred.
• Familiarity with HIPAA and 42 CFR Part 2 desired.
• Familiarity with MS Office software, including Outlook, Teams, and Word, preferred.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support about appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Work in compliance with applicable work standards and regulatory requirements.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive work environment focused on professional growth and development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED