Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

1d•Onsite

About The Position

The Patient Representative supports patient flow through the clinic and performs registration, scheduling, medical-record, billing, coding, transcription, reporting, and reception duties. The role is responsible for accurate and prompt submission of invoices, maintaining medical records, scheduling patient visits efficiently, entering ICD-10 and CPT-4 codes, transcribing non-medical dictation, and submitting reports on time. The position is based at Hoke Primary Care Clinic in Raeford, North Carolina, and works day shift. The employee may also assist with non-invasive medical procedures or serve as a security observer, help track supplies, and perform other assigned duties.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type accurately at 45–55 words per minute.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability sufficient to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity and visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public contact.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients promptly and accurately, and schedule initial and follow-up visits and procedures.
Obtain and update patient information for medical records.
Respond to appointment calls, determine the appropriate provider and appointment length and type, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm patient appointments.
Enter patient activity and procedure information, including ICD-10 and CPT-4 codes, into the data processing system daily.
Transcribe non-medical dictation.
Submit billing invoices daily to the billing/collection department under the supervision of the Physician Billing Manager.
File, fax, or mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist as required with non-invasive medical procedures or act as a security observer.
Know where administrative and medical staff can be located when possible, and direct emergency messages.
Perform other duties as assigned.