Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

About The Position

The Patient Representative supports patient flow through the clinic and helps ensure accurate, timely administrative and billing-related work. The role registers patients, schedules visits and procedures, maintains medical records, enters ICD-10 and CPT-4 coding information, transcribes non-medical dictation, and submits reports and invoices. It also includes reception duties, collection of patient payments, coordination of outside tests, and assistance with supply tracking and non-invasive procedures as needed.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type 45–55 words per minute accurately.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability sufficient to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity.
Visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public-contact experience.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients promptly and obtain accurate information.
Schedule initial and follow-up patient appointments and procedures.
Ensure new-patient information is completed and medical-record information is updated.
Receive appointment calls, determine the appropriate provider and appointment length and type, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm related appointments.
Enter patient activity and procedure information, including ICD-10 and CPT-4 codes, into the data processing system daily.
Transcribe non-medical dictation.
Submit billing invoices to the billing/collection department daily under the supervision of the Physician Billing Manager.
File, fax, and/or mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist with non-invasive medical procedures or serve as a security observer as required.
Know, when possible, where administrative and medical staff can be located and direct emergency messages.
Perform other duties as assigned.