Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

About The Position

The Patient Representative supports patient flow and administrative operations at Harnett Health Neurology in Dunn, North Carolina. The role includes registering patients, scheduling appointments and procedures, maintaining medical records, entering ICD-10 and CPT-4 codes, handling non-medical dictation, and submitting billing invoices and reports. The position also provides receptionist support, collects patient payments, coordinates outside tests, and assists with supply tracking and non-invasive procedures as needed.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type 45–55 words per minute accurately.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability sufficient to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity and visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public contact.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients promptly and accurately, and schedule initial and follow-up visits and procedures.
Complete new patient information and update medical-record information.
Answer appointment calls, determine the appropriate provider and appointment length and type, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm patient appointments.
Enter ICD-10 and CPT-4 patient activity and procedure information into the data processing system daily.
Transcribe non-medical dictation.
Submit billing invoices to the billing/collection department daily under the supervision of the Physician Billing Manager.
File, fax, or mail reports and records.
Compile and submit month-end reports on time.
Track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist with non-invasive medical procedures or serve as a security observer as required.
Know where administrative and medical staff can be located when possible and direct emergency messages.
Perform other duties as assigned.