Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

6d•Onsite

About The Position

The Patient Representative ensures optimum patient flow through the office; accurate and prompt submission of invoices to the billing and collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits; accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; and timely submission of reports. The role is based at Cape Fear Valley Interventional Pain Specialists in Fayetteville, North Carolina, and works a day shift. The position registers patients, schedules appointments and procedures, maintains patient information and medical records, collects and documents payments, orders outside tests, enters coding and patient activity, transcribes non-medical dictation, and prepares and submits billing and reporting. It also provides reception and phone support, helps track supplies, and may assist with non-invasive medical procedures or serve as a security observer.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type 45–55 words per minute accurately.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Ability to speak and hear to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity and visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public contact.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients promptly and accurately, and schedule initial and follow-up visits and procedures.
Ensure new-patient information is completed and patient information is updated in medical records.
Receive appointment calls, determine the appropriate provider and appointment length and type, and schedule appointments accurately.
Collect patient payments, insurance deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm patient appointments.
Enter ICD-10 and CPT-4 coding and patient activity information, including procedures, into the data processing system daily.
Transcribe all non-medical dictation.
Submit billing invoices to the billing and collection department daily under the supervision of the Physician Billing Manager.
File, fax, or mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor or Coordinator when supplies need to be reordered.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist as required with non-invasive medical procedures or serve as a security observer.
Know, when possible, where administrative and medical staff can be located and direct emergency messages.
Perform other duties as assigned.