Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health•Fayetteville, NC

4d•Onsite

About The Position

The Patient Representative supports patient flow and administrative operations in an outpatient primary care clinic. The role registers patients, schedules visits and procedures, maintains medical records, enters patient activity and coding information, transcribes non-medical dictation, and submits billing invoices and reports. It also includes collecting patient payments, handling calls and records, assisting with supply tracking, and providing reception and patient direction.

Requirements

High school diploma or equivalent required.
One year of clerical experience required.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Accurately type 45–55 words per minute.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing sufficient to converse with the public.
Ability to see and read printed data and monitor screens; manual dexterity; visual and auditory acuity to collect information; verbal communication skills; and ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public contact preferred.
PC skills preferred.
Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

Register patients and obtain accurate information; schedule initial and follow-up appointments and procedures.
Complete new-patient information and update medical records.
Handle appointment calls, determine the appropriate provider, appointment length, and appointment type, and schedule accurately.
Collect patient payments, deductibles, and copayments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm related appointments.
Enter ICD-10 and CPT-4 patient activity and procedure information into the data processing system daily.
Transcribe non-medical dictation.
Submit billing invoices daily to the billing/collection department under the supervision of the Physician Billing Manager.
File, fax, and/or mail reports and records.
Compile and submit month-end reports in a timely manner.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer the phone in accordance with the Clinic Guest Relations Policy.
Assist as required in non-invasive medical procedures or serve as a security observer.
Know where administrative and medical staff can be located, when possible, and direct emergency messages.
Perform other duties as assigned.