Patient Services Representative | Specialty Clinics | Full Time

Gritman Medical Center•Moscow, ID

10h

About The Position

The Patient Services Representative supports patient access and front-desk operations in specialty clinics. The role provides professional service to patients and visitors, manages appointment scheduling and confirmations, registers patients and maintains patient accounts, processes payments, and assists with appointment and chart preparation. The representative protects confidential information, responds to patient concerns and straightforward medical-record requests, and works with Epic to resolve check-in workflow issues. The position serves patients across neonatal, pediatric, adolescent, adult, and geriatric populations and diverse demographics. It works in an indoor, fast-paced environment with possible limited outdoor exposure and exposure to public germs and viruses. Physical activities include some lifting, reaching, pushing, pulling, sitting, and standing; corrected vision and hearing are required. The representative is expected to represent the organization positively and professionally, promote safety, maintain a clean and quiet environment, keep current with applicable practices and standards, participate in quality improvement, follow organizational and regulatory policies, and provide customer service consistent with The Gritman Way.

Requirements

Experience working with computers.
Knowledge of basic office functions.
Excellent customer service skills.
Written and verbal communication skills.
Positive attitude.
Ability to work closely with others.
Critical-thinking skills.
Flexibility.
Computer skills.

Nice To Haves

Prior education and/or experience in a medical office.

Responsibilities

Greet patients and visitors by phone or in person while professionally representing The Gritman Way.
Maintain a positive attitude and work effectively with staff and departments.
Monitor the phone queue and/or lobby for wait times or issues.
Protect patient rights by maintaining strict confidentiality.
Enter quality phone notes and patient cases.
Prepare end-of-day deposit reconciliation paperwork.
Maintain accurate and complete patient accounts.
Enter insurance information accurately.
Schedule appointments appropriately.
Obtain appropriate information from patients for new and existing accounts.
Keep the reception area clean.
Maintain a balanced cash drawer.
Consistently demonstrate AIDET.
Register patients for the patient portal.
Perform opening and closing tasks.
Collect copayments and outstanding balances.
Assist with preparing paperwork for appointments and chart preparation.
Respond to simple in-person medical-record requests from patients.
Review and research patient concerns and complaints.
Use Epic to troubleshoot workflow issues when patients have difficulty checking in.
Manage patient appointment confirmations through Epic.
Represent the organization positively and professionally.
Promote patient and employee safety through proper identification, reporting, documentation, and prevention.
Maintain hospital standards for a clean and quiet environment.
Maintain competency and knowledge of current standards, trends, and developments related to the role.
Participate in ongoing quality-improvement activities.
Comply with organizational policies and established practices, protocols, procedures, and applicable professional standards.
Comply with organizational and regulatory policies for handling confidential information.
Demonstrate customer service consistent with The Gritman Way.