Patient Access Representative - Specialty Clinics

Geisinger•Wilkes-Barre, PA

5d•Onsite

About The Position

The Patient Access Representative provides front-line support to a specialty clinic department and coordinates office activities effectively and efficiently. The role greets and registers patients, verifies demographic and insurance information, completes check-in procedures, supports patient checkout, and schedules follow-up appointments. It also assists patients with financial and regulatory requirements, processes requests related to appointments and other services, and maintains records and account work queues. Work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographics.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance rank guidelines to assign primary, secondary, and tertiary insurance per encounter; read and interpret insurance responses.
Provide required disclosure and privacy information and obtain legal and financial signatures.
Explain patient financial obligations, notify patients or guarantors of anticipated responsibility, and collect fees as appropriate.
Explain and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process messages from multiple channels regarding patient or physician requests for appointments, referrals, prescriptions, and complaints.
Post cash according to department guidelines.
Independently work account queues to ensure timely resolution.
Meet productivity and quality performance expectations.
Maintain medical records and process releases accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off accrual plan.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with care referrals, legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.