Patient Access Specialist - Radiology Clinics

Denver Health and Hospital Authority•Denver, CO

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families in outpatient clinic registration areas. Under minimal supervision, the role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects payments at the point of service, and maintains accurate patient information. The specialist collaborates with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The position supports registration, eligibility verification, financial collection, and regulatory compliance across departments and clinics. It also contributes to quality and process improvement and provides training support to new hires. No prior experience or high school diploma/GED is required.

Requirements

No experience required.
Ability to organize work and attend to detail.
Effective communication skills.
Ability to problem-solve.
Ability to prioritize workflow and determine priorities.
Ability to demonstrate professional work behavior by following Denver Health guidelines and policies.
Ability to multitask and handle a high volume of tasks.
Ability to enter data quickly and accurately.
Ability to complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.

Nice To Haves

Familiarity with Epic.

Responsibilities

Register and check in patients for outpatient services; confirm identity using approved processes; create and maintain EHR encounters; and collect, verify, and update demographic, guarantor, and insurance information.
Explain patient financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect payments at the time of service; and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and timely access; communicate delays, coverage concerns, and registration issues; and support same-day add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
Meet productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, and participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational regulations, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Support new hires through ongoing training and by answering questions as needed.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center.
Career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
Eligibility for National Health Service Corps and Colorado Health Service Corps programs.