Patient Access Clerk - Clinics - FT

UVALDE MEMORIAL HOSPITAL • Uvalde, TX

1d • Onsite

About The Position

Uvalde Memorial Hospital is seeking a friendly, organized, and detail-oriented Patient Access Clerk for its Clinics team in Uvalde, Texas. The clerk serves as an important connection between patients and their healthcare team, helping ensure visits begin smoothly through welcoming service, appointment scheduling, registration, insurance verification, and assistance with patient questions. This role supports a positive patient experience and accurate clinic operations while working with providers, clinical staff, Financial Counselors, and other team members.

Requirements

• High school diploma or equivalent.
• At least one year of administrative support experience, preferably in a healthcare setting.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities, including the ability to multitask effectively.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive patient information with discretion.
• Dependable, patient-focused approach and ability to work as part of a team.

Nice To Haves

• Previous billing and insurance experience.
• Experience with medical office software and Electronic Health Records (EHR).

Responsibilities

• Welcome and register patients while providing friendly, professional customer service.
• Collect and maintain accurate demographic, insurance, financial, and clinical information.
• Verify insurance coverage and benefits and help ensure required referral authorizations are in place.
• Help patients understand co-pays, deductibles, and other financial responsibilities.
• Collect and accurately post point-of-service payments and process credit card transactions.
• Schedule appointments according to provider templates and assist new patients with registration.
• Answer incoming calls professionally and assist patients with scheduling, questions, and other needs.
• Maintain accurate patient information and documentation in the Electronic Health Record (EHR).
• Protect patient privacy and appropriately manage Protected Health Information (PHI).
• Encourage patients to use available resources, including the patient portal and satisfaction surveys.
• Perform cashiering duties, including opening, balancing, and closing the cash drawer.
• Help maintain a welcoming, clean, and organized front desk and waiting area.
• Collaborate with clinical staff, Financial Counselors, and other team members to help patients navigate their care.

Benefits

• Supportive Clinics team committed to excellent service and compassionate care.
• Opportunity to develop experience in patient access, insurance verification, scheduling, and healthcare operations.
• Work closely with providers, clinical staff, and other healthcare professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED