Patient Access Specialist - Radiology Clinics

Denver Health•Denver, CO

3d•$21 - $25

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families across outpatient clinic registration areas. Under minimal supervision, this role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The role includes registering patients and maintaining encounters and demographic, guarantor, and insurance information in the electronic health record; discussing and collecting financial responsibilities; checking insurance eligibility and benefits; resolving coverage issues with relevant teams; meeting productivity, quality, accuracy, and collection expectations; and following regulatory requirements. The specialist may also support new-hire training. The listed salary is $21.00–$24.93 per hour.

Requirements

No high school diploma or GED is required.
No prior work experience is required.
Organization and attention to detail.
Effective communication.
Ability to problem-solve and prioritize workflow.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
Ability to multitask and handle a high volume of tasks.
Ability to enter data quickly and accurately.
Ability to complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.
Familiarity with Epic.

Responsibilities

Register and check in outpatient patients, confirm identity using approved processes, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
Explain patient financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect payments at the time of service and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely access; communicate delays, coverage concerns, or registration issues; and support same-day add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
Meet established productivity, quality, registration accuracy, and financial collection standards, and participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Provide ongoing training support to new hires and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, with career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps employer eligibility.