Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health

6d•Onsite

About The Position

The Patient Representative supports patient flow through the Ferncreek General Surgery office. The role registers patients, maintains medical records, schedules visits and procedures, enters ICD-10 and CPT-4 coding information, transcribes non-medical dictation, and submits billing invoices and reports. It also includes collecting patient payments, assisting with supply inventory, and providing receptionist and clinic guest-relations support.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Accurately type 45–55 words per minute.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability to converse with the public.
Ability to see and read printed data and monitor screens; manual dexterity; visual and auditory acuity to collect information; verbal communication skills; and ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public contact.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients and obtain accurate information; schedule initial and follow-up visits and procedures.
Complete new-patient information and update medical records.
Receive appointment calls, determine the appropriate provider and appointment type and length, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the daily cash report.
Order outside tests requested by the doctor and schedule and confirm patient appointments.
Enter daily ICD-10 and CPT-4 patient activity and procedure information into the data processing system.
Transcribe non-medical dictation.
Submit billing invoices to the billing and collection department daily under the supervision of the Physician Billing Manager.
File, fax, or mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor or Coordinator when supplies need reordering.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist as required with non-invasive medical procedures or serve as a security observer.
Know where administrative and medical staff can be located when possible and direct emergency messages.
Perform other duties as assigned.