Patient Representative - Clinics-Full Time Days

Cape Fear Valley Health

About The Position

The Patient Representative supports patient flow and administrative operations at Cape Fear Valley Pulmonary Medicine. The role includes registering patients, scheduling visits and procedures, maintaining medical records, entering ICD-10 and CPT-4 information, submitting billing invoices, transcribing non-medical dictation, and preparing reports. The Patient Representative also serves as a receptionist, handles patient payments, helps track supplies, and may assist with non-invasive procedures or serve as a security observer.

Requirements

High school diploma or equivalent.
One year of clerical experience.
Proficiency in reading, writing, and speaking English.
Knowledge of medical terminology.
Ability to type accurately at 45–55 words per minute.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability sufficient to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity and visual and auditory acuity to collect information.
Verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public-contact experience.
PC skills.
Knowledge of ICD-10 and CPT-4 coding for Part B billables.

Responsibilities

Register patients promptly and obtain accurate information; schedule initial and follow-up visits and procedures.
Complete new-patient information and update medical records.
Handle appointment calls, determine the appropriate provider, appointment length, and appointment type, and schedule accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm patient appointments.
Enter daily patient activity and procedure information using ICD-10 and CPT-4 codes.
Transcribe non-medical dictation.
Submit billing invoices daily to the billing/collection department under the supervision of the Physician Billing Manager.
File, fax, and mail reports and records.
Compile and submit month-end reports on time.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer the phone in accordance with the Clinic Guest Relations Policy.
Assist as required with non-invasive medical procedures or act as a security observer.
Know, when possible, where administrative and medical staff can be located and direct emergency messages.
Perform other duties as assigned.