Patient Service Representative - Central Market Float Pool

Intermountain Health • Salt Lake, NM

6d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR supports a positive experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information provided by patients.

This position is part of the Salt Lake Central Market Float Pool and provides coverage for shifts at clinic locations from Draper to Bountiful and West Valley to Holladay. The position is scheduled for 24 hours per week. The listed hourly range is $18.31–$23.80, with the actual rate dependent on experience. Benefits are available.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, and through secure messaging; identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating required demographic information for patients and guarantors, following patient identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify account information for insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms required for regulatory and billing purposes before clinical care; scan paperwork and explain financial assistance.
• Proactively request payments for current and past medical services and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing communications and dashboards, monitoring work queues, attending clinic or service-line meetings, and reviewing emails each shift.
• Protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Benefits

• A comprehensive benefits package covering programs intended to support wellness and help caregivers live healthy, happy, secure, connected, and engaged lives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed