Patient Service Representative Float

RadNet • Frederick, CO

1d

About The Position

As a Patient Service Representative, you will join a dedicated team that delivers quality, value, and access in healthcare, helping align patients, providers, payors, and regulators to achieve the best clinical outcomes. This float role involves welcoming and registering patients, managing patient information and payments, handling calls and appointments, and coordinating with clinical staff to support timely, effective care. The position emphasizes professional, compassionate customer service, patient privacy, and respect for patient boundaries and cultural sensitivities.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective, professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Sound judgment and professionalism in all situations.
• Ability to thrive in a fast-paced environment and prioritize work using a structured approach.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Orient patients to preparatory and safety protocols and provide directions to facilities as needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED