Patient Service Representative Float

RadNet • Rockville, MD

1d

About The Position

The Patient Service Representative Float joins a dedicated radiology team focused on delivering quality, accessible patient care. The role provides friendly, service-oriented support to patients and helps coordinate an efficient experience across the front office and clinical team. It requires professionalism, sound judgment, effective communication, and the ability to prioritize tasks in a fast-paced environment.

The representative greets and registers patients, verifies information and insurance, collects payments, manages calls and appointments, and provides patient orientation and directions. The role also coordinates with back-office staff and safeguards patient health information, patient property, medications, company property, and financial information in accordance with applicable policies and requirements.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Sound judgment and the ability to remain professional in all situations.
• Ability to thrive in a fast-paced environment and prioritize work using a structured approach.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when necessary.
• Provide patients with orientation to preparatory and safety protocols and directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or on patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED