Patient Service Representative- FLOAT

Advocate Health • South Milwaukee, WI

3d • $20 - $30

About The Position

The Patient Service Representative greets patients and visitors, responds to routine information requests, answers and screens telephone calls, and takes messages. The role registers patients, gathers demographic and insurance information, verifies coverage, collects and posts payments, and updates patient records. It schedules appointments and manages cancellations, rescheduling, and additions while giving patients accurate instructions about test preparation, arrival times, and directions.

The representative keeps insurance and financial responsibility information current, ensures registration details are complete and accurate in accordance with government and third-party payer requirements, and escalates or resolves registration problems with appropriate people and departments. The role monitors patient flow and assists patients with needs such as transportation arrangements, directions, or locating a wheelchair. It also closes visits by checking patients out, arranging follow-up appointments, and providing visit summaries. Other duties may include filing, retrieving, or delivering patient records and completing required documentation.

Requirements

• High school graduate.
• Excellent customer service skills.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
• Intermediate computer skills, including use of personal computers, Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding and data entry, with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment while maintaining strong attention to detail and accuracy.

Responsibilities

• Greet patients and visitors and respond to routine requests for information.
• Answer telephone calls, screen calls, and take messages.
• Register patients and obtain demographic and insurance information.
• Verify insurance coverage; collect co-pays, deductibles, and previous balances; post payments; and update demographic and insurance information.
• Schedule appointments and coordinate cancellations, reschedules, and additions to schedules.
• Provide patients with accurate information about test preparations, arrival times, and directions.
• Update insurance, financial responsibility, and other information when changes occur, and communicate with patients as appropriate.
• Ensure patient and insurance information is complete and accurate, applying knowledge of government and third-party payer requirements.
• Identify, report, and resolve registration problems with appropriate individuals and departments.
• Monitor patient flow and help ensure patients are cared for efficiently and courteously.
• Assist patients with needs such as transportation arrangements, directions, and locating a wheelchair.
• Check patients out after visits, schedule follow-up appointments, and provide visit summaries.
• File, retrieve, or deliver patient information or records and complete required forms and documentation.
• Perform other related duties as required.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift and on-call pay, based on teammate eligibility.
• Incentive pay for select positions.
• Opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED