Patient Service Representative- FLOAT

Advocate Health and Hospitals Corporation•South Milwaukee, WI

About The Position

The Patient Service Representative greets patients and visitors, responds to routine information requests, answers and screens telephone calls, and takes messages. The role registers patients; obtains demographic and insurance information; verifies coverage; collects co-pays, deductibles, and previous balances; posts payments; and updates patient records. The representative schedules appointments and manages cancellations, rescheduling, and additions to schedules. They provide accurate information about test preparations, arrival times, and directions, and communicate changes in insurance, financial responsibility, and other relevant information to patients. The position ensures registration and insurance information is complete and accurate, applying knowledge of government and third-party payer requirements. It identifies, reports, and resolves registration problems with appropriate individuals and departments, monitors patient flow, and assists patients with needs such as transportation, directions, and locating a wheelchair. Responsibilities also include checking patients out, scheduling follow-up appointments, providing visit summaries, and filing, retrieving, or delivering patient records and completing required documentation. This is a full-time position with 38 hours per week, scheduled Monday through Friday, with availability between 7:00 a.m. and 6:30 p.m. The role is based in a normal medical office environment, with possible exposure to potentially ill patients, and requires sitting for extended periods and operating the equipment necessary to perform the job.

Requirements

High school graduate.
Excellent customer service skills.
Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
Intermediate computer skills, including experience with personal computers, Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding and data entry, emphasizing speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
Ability to work in a fast-paced environment with strong attention to detail and accuracy.

Responsibilities

Greet patients and visitors and respond to routine requests for information.
Answer and screen telephone calls and take messages.
Register patients and obtain demographic and insurance information.
Verify insurance coverage; collect co-pays, deductibles, and previous balances; post payments; and update patient information.
Schedule appointments and coordinate cancellations, rescheduling, and additions to schedules.
Provide information about test preparations, arrival times, and directions.
Update insurance, financial responsibility, and other data when changes occur, and communicate relevant information to patients.
Ensure insurance and patient information is complete and accurate, applying knowledge of government and third-party payer requirements.
Identify, report, and resolve registration problems with appropriate individuals and departments.
Monitor patient flow to support efficient and courteous care.
Assist patients with needs such as arranging transportation, providing directions, and locating wheelchairs.
Complete visit closure, including checking out patients, scheduling follow-up appointments, and providing visit summaries.
File, retrieve, or deliver patient information and records, and complete required forms and documentation.
Perform other related duties as required.