Central Market Float Pool Patient Service Representative

Intermountain Health • Salt Lake, NM

6d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to support high customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

This float-pool position provides coverage for shifts at clinic locations within the Central Market, from Draper to Bountiful and West Valley to Holladay. The posting describes a schedule of 24 hours per week. The hourly rate is $18.31–$23.80, depending on experience. The position is benefits eligible.

Requirements

• At least six months of customer service experience involving customer interactions.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous, professional service to patients by phone, in person, or through secure messaging, and identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required demographic information for patients and guarantors, and follow patient identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on relevant accounts to determine coordination of insurance benefits and, where applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails, and attending clinic or service-line meetings as applicable.
• Collaborate with patients and fellow caregivers to support patient satisfaction and protect patient privacy and confidential information.

Benefits

• Benefits eligible; the posting refers applicants to a separate page for details.
• A comprehensive caregiver benefits package intended to support well-being and wellness.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed