Customer Service Representative - Patient Registration

R1 RCM • Kokomo, IN

6d • $16 - $23 • Onsite

About The Position

As a Patient Registration Customer Service Representative, you are the first friendly face patients meet when checking into the hospital. You help patients navigate registration, answer questions with clarity and compassion, gather accurate information in a fast-paced environment, and build trust with patients who may be scared, confused, or overwhelmed. R1 provides training, so previous healthcare experience is not required. The role offers an introduction to insurance and hospital workflows and can support future career growth in healthcare.

The work takes place at Ascension St Vincent Kokomo in the emergency department. It involves moving among computer systems, phone calls, and in-person interactions, working with clinicians and emergency staff, and remaining on your feet while adapting to interruptions and urgent care situations. The stated schedule is every Saturday and Sunday, 7:30 AM–4:00 PM.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare workflows and insurance basics.
• Opportunities for professional learning, collaboration, and career growth.
• Supportive teammates and leaders.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED