PATIENT ACCESS REP I (VC)

Stanford Health Care • Pleasanton, CA

2d • $30 - $34 • Onsite

About The Position

The Patient Access Representative I (PAR I) is an entry-level Patient Access Services role responsible for patient admissions and registration, identifying insurance coverage or other financial resources for medical care, responding to routine customer service inquiries, and processing admission and registration paperwork and documents required for billing and compliance. The position is intended for candidates with limited patient admitting or registration experience, recent graduates of trade schools or training programs, and/or people with customer service experience outside healthcare. Job skills and knowledge are developed through on-the-job and/or formal training, with the opportunity to advance to Patient Access Representative II after acquiring at least one year of experience in Patient Access Services.

The role is onsite at Stanford Health Care in Pleasanton, California, and works a rotating eight-hour schedule. The work combines responsibilities across Patient Access Services operations.

Requirements

• High school diploma or GED.
• One year of progressively responsible, directly related work experience.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in the functional area.
• Knowledge of medical terminology and coverage programs, including Medicare, Medi-Cal, Workers' Compensation, managed care (HMO, PPO, POS, etc.), and children's health programs (CCS, GHPP, Healthy Families, etc.).

Nice To Haves

• Bilingual English and Spanish.

Responsibilities

• Securely handle and accurately record payments collected at the point of service.
• Build foundational understanding of health insurance coverage options and related processes and procedures.
• Handle routine or simple patient escalations and perform service recovery.
• Escalate advanced or complex registrations to a more experienced team member.
• Greet patients and begin the registration process.
• Communicate professionally with Patient Access Services staff, clinical staff, physicians, guests, and patients about admitting and registration services through telephone, email, or in-person contact.
• Meet weekly individual productivity and key performance indicators and standards while following priorities set by department leadership.
• Provide excellent customer service to all individuals encountered.
• Complete a combination of responsibilities across Patient Access Services operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED