Patient Access Rep I

BJC HealthCare • St. Louis, MO

1d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, professional, patient-focused service. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to build personal connections. Accurate demographic and insurance information, benefit verification, and point-of-service collection support reimbursement and help prevent denials. Correctly selecting the patient from the Master Patient Index (MPI) is critical to patient safety and record integrity.

The position performs hospital registration and scheduling across multiple BJC systems. It includes identifying patients, verifying insurance, handling documents, validating orders, communicating procedure-preparation instructions, and explaining and collecting applicable patient payments. The representative must understand and apply regulatory requirements, including Medicare Secondary Payer rules, HIPAA privacy standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. This is a safety-sensitive position requiring constant alertness and safe work practices.

The position is located at Barnes Jewish and is scheduled 9:30 a.m.–6:00 p.m., Monday through Friday, with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• No experience required.
• Ability to provide professional, positive, patient-focused communication.
• Strong attention to detail and ability to maintain accurate patient records.
• Ability to understand and apply relevant regulatory and insurance requirements.
• Ability to work in a constant state of alertness and in a safe manner.

Nice To Haves

• Associate’s degree.
• Less than two years of experience.
• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Use critical thinking to resolve varied situations, anticipate patients’ needs, and respond appropriately.
• Communicate professionally and positively with patients, families, and coworkers in person, by computer, and by phone.
• Maintain accurate patient clinical, financial, and billing records, including correctly selecting the patient from the Master Patient Index.
• Perform hospital registration and scheduling within multiple BJC systems.
• Confirm patient identity, register and schedule patients, verify insurance, and scan and retrieve documents.
• Validate that orders are complete, signed by the ordering provider, and specify the correct test.
• Provide preparation instructions for scheduled procedures and explain patients’ financial responsibilities.
• Collect applicable patient payments.
• Understand and apply Medicare Secondary Payer, HIPAA, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
• Complete HIPAA acknowledgements with patients.
• Maintain constant alertness and work safely.

Benefits

• Medical, dental, vision, and life insurance, plus legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC automatic retirement contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health care and dependent care flexible spending accounts.
• Paid time off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED