Patient Access Rep I

BJC HealthCare•Des Peres, MO

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, professional customer service. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to build personal connections with patients whose medical needs and acuity vary. The position supports accurate patient identification and records, insurance verification, and point-of-service collections to help maximize reimbursements and prevent denials. Duties include hospital registration and scheduling across multiple BJC systems, verifying insurance, handling documents, confirming orders, and explaining procedure preparation and financial responsibilities. The role also requires understanding and applying relevant regulatory requirements. This is a safety-sensitive position requiring constant alertness and safe work practices. This is a PRN role. Employees are asked to work 10 shifts within a six-week period, including 16 hours of weekend work.

Requirements

High school diploma or GED.
No experience required.
Friendly demeanor, exceptional attention to detail, and strong communication skills.
Ability to understand and apply insurance carrier requirements, Medicare guidelines, and federal, state, and accreditation requirements.
Ability to work 10 shifts within a six-week period and 16 hours of weekend hours.

Nice To Haves

Associate’s degree.
Less than two years of experience.
Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Use critical thinking to resolve varied situations, anticipate patient needs, and respond appropriately.
Communicate professionally and positively with patients, families, and coworkers in person, electronically, and by phone.
Maintain accurate clinical, financial, and billing records, including correctly selecting the patient in the Master Patient Index (MPI).
Register and schedule patients in multiple BJC systems.
Verify patient identity and insurance, and scan and retrieve documents in BJC systems.
Validate that orders are complete, signed by the ordering provider, and for the correct test.
Provide preparation instructions for scheduled procedures and explain financial responsibilities.
Collect applicable patient payments.
Comply with Medicare Secondary Payer requirements, HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
Obtain a HIPAA acknowledgment from each patient.
Maintain constant alertness and work safely in this safety-sensitive position.