Patient Access Rep I

Franciscan Alliance, Inc.•Rensselaer, IN

3d•Onsite

About The Position

The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. The representative collects the demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.
Ability to compassionately discuss copayments, prepayments, and outstanding balances with patients.

Nice To Haves

Associate's degree.

Responsibilities

Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities, obtain pre-service payments, counsel patients on payer financial waivers, and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle departments, nursing departments, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality, regulatory, and HIPAA standards.