PATIENT ACCESS REP I (VC)

Stanford Health Care • Pleasanton, CA

3d • $30 - $34

About The Position

The Patient Access Services job is responsible for completing patient admissions and registration functions, identifying patients’ insurance coverage or existing financial resources to pay for medical care and services, handling routine customer service inquiries and concerns, and processing required admission and registration paperwork and documents for billing and compliance. The PAR I role is intended as an entry-level position for individuals with limited patient admitting or registration experience, recent graduates of trade schools or training programs, and/or people with customer service experience outside healthcare. Employees are expected to develop the necessary job skills and knowledge through on-the-job and/or formal training to advance to Patient Access Representative II, with a minimum of one year of experience within Patient Access Services.

The role covers a combination of responsibilities across Patient Access Services operations at Stanford Health Care - ValleyCare. Employees are expected to provide excellent customer service and follow Stanford Health Care’s C-I-CARE standards, which emphasize anticipating patient and family needs, guiding them toward better outcomes, and coordinating the complexities of care.

Requirements

• High school diploma or GED.
• One year of progressively responsible and directly related work experience.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in the functional area.
• Knowledge of medical terminology and concepts, including Medicare, Medi-Cal, Workers’ Compensation, managed care plans (HMO, PPO, POS, etc.), and children’s health programs (CCS, GHPP, Healthy Families, etc.).
• Adoption and execution of Stanford Health Care’s C-I-CARE standards for interactions with patients, families, and colleagues.

Nice To Haves

• Bilingual English and Spanish.

Responsibilities

• Securely handle and accurately record payments collected at the point of service.
• Build foundational knowledge of health insurance coverage options and related processes and procedures.
• Handle routine or simple patient escalations and perform service recovery.
• Escalate advanced or complex registrations to a more experienced team member.
• Greet patients and begin the registration process.
• Communicate professionally with Patient Access Services staff, clinical staff, physicians, guests, and patients by telephone, email, or in person regarding admitting and registration services.
• Meet weekly individual productivity and key performance indicators and standards while following priorities set by department leadership.
• Provide excellent customer service to all individuals with whom the employee has contact.
• Complete a combination of responsibilities across Patient Access Services operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED