Patient Access Rep I (Vc)

Stanford Health Care • Pleasanton, CA

2d

About The Position

The Patient Access Services role is responsible for completing patient admissions and registration, identifying patients’ insurance coverage or other financial resources for medical care, handling routine customer-service inquiries, and processing admission and registration paperwork and documents needed for billing and compliance. The Patient Access Representative I position is intended for entry-level candidates with limited patient admitting or registration experience, recent graduates of trade schools or training programs, and/or candidates with non-healthcare customer-service experience. Employees are expected to develop the necessary skills and knowledge through on-the-job and/or formal training to advance to Patient Access Representative II, with a minimum of one year of experience within Patient Access Services. The role’s duties may cover a combination of responsibilities across Patient Access Services operations at Stanford Health Care – ValleyCare. Employees are expected to follow Stanford Health Care’s C-I-CARE standards and contribute to an exceptional, patient- and family-centered experience.

Requirements

• High school diploma or GED.
• One year of progressively responsible and directly related work experience.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in the functional area.
• Knowledge of medical terminology and coverage programs, including Medicare, Medi-Cal, Workers’ Compensation, managed care (HMO, PPO, POS, etc.), and children’s health programs (CCS, GHPP, Healthy Families, etc.).

Nice To Haves

• Bilingual English and Spanish.

Responsibilities

• Securely handle and accurately record payments collected at the point of service.
• Develop a foundational understanding of health insurance coverage options and associated processes and procedures.
• Handle routine or simple patient escalations and perform service recovery; escalate advanced or complex registrations to a more experienced team member.
• Greet patients and begin the registration process.
• Communicate professionally with Patient Access Services staff, clinical staff, physicians, guests, and patients by telephone, email, or in person about admitting and registration services.
• Meet weekly individual productivity and key performance indicators and standards while following priorities set by department leadership.
• Provide excellent customer service to all individuals encountered.
• Execute C-I-CARE standards and support an exceptional patient and family experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED