Patient Services Representative - Physician Practice - Pediatric Dental

Bon Secours Mercy Health•Richmond, VA

5d•$17 - $25

About The Position

The Patient Services Representative is the first line of quality service for patients and the community at a pediatric dental physician practice. The role processes patient registration, verifies demographics and insurance, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and accurately updates medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position is scheduled for 40 hours per week and works days/afternoons. A high school diploma or GED is required. Prior patient registration or healthcare experience is preferred. No licensure or certification is required.

Requirements

High school diploma or GED.
Excellent communication and customer service skills.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer internal and external calls, route calls, schedule patients, and promptly and accurately enter scheduling information into the computer system.
Process patients when they arrive for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow and immediately inform a supervisor of department or patient issues.
Process admission paperwork, perform basic insurance verification, and secure, complete, verify, and correct patient demographic and insurance information.
Record lobby wait-time indicators.
Calculate patient liabilities and actively collect and process patient payments.
Reconcile the cash drawer at the close of the day.
Perform charge entry for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Assist patients with online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
Obtain or assist in obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.