Patient Services Representative - Physician Practice - Pediatric Endocrinology & Diabetes Associates
About The Position
The Patient Services Representative is the first line of quality service for patients and the community at Pediatric Endocrinology & Diabetes Associates. The role handles patient registration, demographic verification, collection of insurance cards and patient identification, appointment scheduling, order transcription, explanation of financial options, and accurate, efficient medical-record updates. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position serves as the primary point of contact between patients and physician practices. Duties include handling calls and appointment scheduling, processing patients at appointments, troubleshooting issues to maintain patient flow, completing registration and insurance verification, collecting and reconciling payments, coordinating referrals and authorizations, maintaining patient charts, verifying prescription benefits, and referring patients for financial counseling when appropriate.
Requirements
- High school diploma or GED.
- Excellent customer service and communication skills.
- Prior patient registration or healthcare experience is preferred.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serve as the primary point of contact between patients and physician practices.
- Greet patients and community members respectfully and provide strong communication and customer service.
- Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
- Process patients as they arrive for appointments.
- Troubleshoot and resolve problems promptly to maintain patient flow, and promptly inform the supervisor of department or patient issues.
- Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information and correct registration errors.
- Record lobby wait-time indicators.
- Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the close of the day.
- Enter charges for external services, such as nursing homes, as necessary.
- Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
- Assist patients with online scheduling and MyChart as needed.
- Help patients obtain referrals for follow-up services and record referrals in the referral/consult tracking tool.
- Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice.
- Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
- Verify prescription benefits in the electronic health record according to protocol.
- Refer patients to financial counselors when additional counseling or payment arrangements are needed.
- Complete accounts in revenue cycle software.
- Occasionally cover other physician practice locations as needed.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
