Patient Services Representative - Physician Practice - Pediatric Endocrinology & Diabetes Associates

Bon Secours Mercy Health • Richmond, VA

10d

About The Position

The Patient Services Representative is the first point of contact for patients and the community at the Pediatric Endocrinology & Diabetes Associates physician practice. The role supports patient registration and scheduling, verifies demographic and insurance information, processes payments, maintains medical records, and provides respectful, efficient customer service. The representative may occasionally cover other physician practice locations as needed.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments and troubleshoot problems to maintain patient flow; promptly inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the close of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart.
• Help patients obtain referrals for follow-up services and record referrals on the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the practice, when applicable.
• Pull, file, and maintain patient charts according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED