Patient Services Representative - Physician Practice- Southside Urology

Bon Secours Mercy Health • Chester, VA

2d • $17 - $25

About The Position

The Patient Services Representative is the first point of contact for patients and the community at Southside Urology. The role handles patient registration, verifies demographics and insurance information, schedules appointments, transcribes orders, explains financial options, and maintains accurate medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

This position is scheduled for 40 hours per week on the day shift. A high school diploma or GED is required; prior patient registration or healthcare experience is preferred. No licensure or certification is required.

Requirements

• High school diploma or GED.
• Prior patient registration or healthcare experience is preferred.
• No licensure or certification required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and accurately enter scheduling information into the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and promptly inform the supervisor of department or patient issues.
• Process admission paperwork, perform basic insurance verification, secure and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Enter charges for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, assist with scheduling, rescheduling, or canceling other services, and help patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull, file, maintain, and route patient charts according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED