Patient Services Representative - Physician Practice- Southside Urology

Bon Secours Mercy Health•Petersburg, VA

23h

About The Position

The Patient Services Representative is the first point of contact for patients and the community at the Southside Urology physician practice. The role supports a positive patient experience by handling registration, scheduling, communications, financial transactions, and medical-record processes accurately and efficiently. The representative may occasionally cover other physician practice locations as needed.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Ability to use computer systems for patient scheduling and registration tasks.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide helpful customer service.
Answer internal and external calls, route calls, schedule patients, and enter scheduling information into the computer system accurately and promptly.
Process patients as they arrive for appointments and troubleshoot problems to maintain patient flow; promptly inform a supervisor of department or patient issues.
Process admission paperwork, including basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Help patients use online scheduling and MyChart.
Assist patients with obtaining referrals for follow-up services and record referrals on the tracking tool.
Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, as applicable.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.