Patient Services Representative - Physician Practice - Cardiac Surgery

Bon Secours Mercy Health • Mechanicsville, VA

22h

About The Position

The Patient Services Representative is the first line of quality service for patients and the community at Bon Secours Cardiac Surgery – St. Mary's. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, and maintains accurate medical records. It also involves scheduling appointments, transcribing orders, explaining financial options, collecting payments, and providing excellent customer service. The representative may occasionally cover other physician practice locations as needed.

The position requires a high school diploma or GED. Prior experience in patient registration or healthcare is preferred. No licensure or certification is required. The scheduled work week is 40 hours on the day shift. The stated pay range is $16.76–$24.65.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Prior experience in patient registration or healthcare is preferred.
• No licensure or certification required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments and troubleshoot problems promptly to maintain patient flow; inform the supervisor of department or patient issues immediately.
• Process admission paperwork and perform basic insurance verification.
• Obtain, complete, and verify patient demographic and insurance information during registration, and correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Help patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals on the referral/consult tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, as applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED