Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer service role, such as hospital, office, or phone support.
• Intermediate proficiency with Microsoft Office products.
• Ability to work 100% onsite at St. Joe’s Hospital at 350 W. Thomas Rd., Phoenix, Arizona.
• Ability to work the required Monday-to-Friday training schedule, either 8:00 a.m. to 4:30 p.m. or 7:00 a.m. to 3:30 p.m.
• Ability to work a per diem/on-call schedule.
• Must be at least 18 years of age.
• Strong interpersonal, communication, and customer service skills.
• Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and a phone/headset.
• Must pass a drug test before beginning employment.

Nice To Haves

• Experience in a hospital patient registration department, physician office, or other medical setting.
• Experience requesting and processing financial payments.
• Experience in insurance reimbursement and financial verification.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Ability to perform basic mathematics for financial payments.

Responsibilities

• Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
• Enter and verify patient information in computer systems in real time, ensuring that records are accurate and complete.
• Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
• Verify insurance coverage and benefits, create price estimates, and complete reverifications as needed.
• Collect patient co-pays and discuss patients’ out-of-pocket financial obligations.
• Identify outstanding balances from previous visits and attempt to collect amounts due.
• Collect information from patients and referring provider offices to confirm and create appointments for patient services before hospital discharge.
• Respond compassionately and respectfully to patient and caregiver inquiries, including inquiries about sensitive topics.
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
• Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Benefits

• $2,000 sign-on bonus for eligible external applicants.
• Four weeks of paid training.
• Comprehensive benefits and career development opportunities are referenced; specific benefits are not listed.