Patient Service Representative

Family Health Centers of San Diego•Oceanside, CA

About The Position

The Patient Service Representative manages patient check-in and check-out, verifies identification, updates or confirms demographic and insurance information, and ensures required forms are provided and completed accurately. The role collects co-pays and other payments, screens for eligibility and financial assistance, and follows cash-handling policies. It also ensures patient information is entered into the Electronic Health Record accurately and on time; confirms, requests, and processes referrals and authorizations for specialty services; and contacts patients to schedule appointments and send reminder or recall notifications. The representative responds to billing and payment inquiries, escalating issues when needed, and provides proactive customer service by listening to patients, taking ownership of solutions, and involving leadership to resolve concerns. General clerical duties include scanning information, tracking data, and receiving and sorting correspondence and packages. Other duties may be assigned. Travel between sites and other locations is occasionally required. The position serves patients of all ages in a healthcare setting. The listed salary range is $25.00–$29.12. FHCSD provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

High school diploma or GED equivalent, or an equivalent combination of education and experience that provides the skills and ability to perform the essential duties and meets applicable state or federal certification requirements.
1–3 years of experience related to administrative or clerical support, or customer service.
Ability to multitask, be flexible, maintain accuracy, and meet changing priorities in a fast-paced, high-workload environment.
Ability to work both independently and in a team-based environment.
Computer literacy sufficient to enter information, manage and schedule appointments, and access electronic medical record information.
Knowledge of cashiering functions and ability to record payments and cash received.
Good written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients from varied socioeconomic and cultural backgrounds.
Ability to maintain confidentiality.
Ability to listen attentively to patients and medical professionals.
Valid California driver’s license, an automobile, proof of minimum car insurance required under California law, and an acceptable driving record; travel between sites and other locations is occasionally required.
Ability to meet the physical requirements described, including frequent sitting, standing, walking, hand use, and occasional lifting or carrying of light items.

Nice To Haves

Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course.
Experience in a healthcare environment.
Basic understanding of medical terminology and procedures.
Multilingual ability; English, Spanish, Arabic, and Somali are noted as languages of interest depending on current priorities and locations.

Responsibilities

Manage patient check-in and check-out, including verifying identification, updating or confirming demographic and insurance information, and ensuring forms are provided and completed accurately.
Collect specified co-pays and payments from insured and self-pay patients, screen for eligibility and financial assistance, and follow cash-handling policies and procedures.
Enter patient information into the Electronic Health Record accurately and in a timely manner.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patients to schedule appointments and make reminder and recall notifications.
Respond to customer billing and payment inquiries and escalate billing issues as needed.
Provide proactive customer service by listening to patients, taking ownership of solutions, identifying customer needs, and involving leadership to resolve concerns.
Perform general clerical duties, including scanning information, tracking data, and receiving and sorting correspondence and packages.
Travel between sites and other locations when required.
Perform other duties as assigned.