Patient Services Representative, Lead

Westside Family Healthcare Inc•Bear, DE

About The Position

Westside Family Healthcare is a nonprofit organization that provides high-quality primary medical care without regard to ability to pay. The Lead Patient Services Representative is responsible for the smooth administrative entry and exit of patients, determining patient needs, updating information, and referring patients to an Enrollment Specialist when appropriate. The role mentors and trains new Patient Services Representatives and serves as a resource to Patient Services Representatives throughout the organization. The Lead Patient Services Representative also provides a resource to staff when the Office Manager is absent. Westside Family Healthcare has operated since 1988 and is driven by its mission to improve community health by providing equal access to quality healthcare. The organization reports 240 team members, five health centers, one mobile health unit, and more than 27,000 patients across Delaware. Its vision is to achieve health equity for all, and its values are compassion, service, excellence, and empowerment.

Requirements

High school diploma or GED.
One year of work experience as a Medical Receptionist or Patient Services Representative.
Six months of experience using Microsoft Office software and electronic medical record software.

Responsibilities

Greet patients and answer telephone calls in a friendly, courteous, helpful, and professional manner.
Register patients and update current demographic and insurance information in the electronic medical record system at the beginning of each visit.
Help patients who need assistance completing registration forms.
Verify patients’ insurance eligibility.
Reconcile daily charges and payments according to route slips, the cash box, and the management information system.
Assist patients with disabilities as needed.
Collect patient payments and co-payments.
Refer uninsured patients to an Enrollment Specialist for assistance.
Mentor new Patient Services Representatives.
Assist co-workers with relevant software.
Assist the Office Manager with chart audits.
Assist the Office Manager with scheduling Patient Services Representatives.
Take lead responsibility when the Office Manager is not in the office.
Help the Office Manager reduce insurance payment denial rates and provide additional insurance-verification training to other Patient Services Representatives when needed.
Make bank deposits for end-of-day receipts.

Benefits

Medical insurance with two plans to choose from.
Dental insurance through Guardian Dental.
Vision insurance.
Life insurance paid by Westside, with the option to purchase additional coverage.
Short-term disability paid by Westside.
Long-term disability paid by the employee.
401(k) retirement plan with a match.
Supplemental insurance plans.
Generous paid time off.
Flexible arrangements to support work/life balance.