Patient Services Representative, Lead

Westside Family Healthcare•Bear, DE

22h

About The Position

Westside Family Healthcare is a nonprofit organization providing high-quality primary medical care without regard to ability to pay. The Lead Patient Services Representative is responsible for the smooth administrative entry and exit of patients, determining their needs, updating information, and referring them to an Enrollment Specialist when appropriate. The role mentors and trains new Patient Service Representatives, serves as a resource to representatives throughout the organization, and supports staff in the Office Manager’s absence. Westside Family Healthcare has 240 team members, five health centers, one mobile health unit, and more than 27,000 patients across Delaware. Its mission is to improve community health by providing equal access to quality healthcare, and its vision is to achieve health equity for all.

Requirements

High school diploma or GED.
One year of work experience as a Medical Receptionist or Patient Services Representative.
Six months of experience using Microsoft Office software and electronic medical record software.

Responsibilities

Greet patients and answer telephone calls in a friendly, courteous, helpful, and professional manner.
Register patients and update their demographic and insurance information in the electronic medical record system at the beginning of each visit.
Assist patients who need help completing registration forms.
Verify patients’ insurance eligibility.
Reconcile daily charges and payments using route slips, the cash box, and the management information system.
Assist patients with disabilities as needed.
Collect patient payments and co-payments.
Refer uninsured patients to an Enrollment Specialist for assistance.
Mentor new Patient Service Representatives.
Assist co-workers with relevant software.
Assist the Office Manager with chart audits and Patient Service Representatives scheduling.
Take the lead when the Office Manager is not in the office.
Help reduce insurance payment denial rates and provide additional training to Patient Service Representatives on insurance verification when needed.
Make bank deposits for end-of-day receipts.

Benefits

Medical insurance with two plans to choose from.
Dental insurance through Guardian Dental.
Vision insurance.
Life insurance paid by Westside, with the option to purchase additional coverage.
Short-term disability paid for by Westside.
Long-term disability paid by the employee.
401(k) retirement plan with a match.
Supplemental insurance plans.
Generous paid time off package.
Work/life balance flexibility.