Per Diem Patient Access Representative

UnitedHealth Group • Phoenix, AZ

6d • Onsite

About The Position

The Patient Access Representative provides patient-oriented service in a clinical or front office setting and performs clerical and administrative duties related to patient care. Duties include greeting and checking in patients, answering phones, collecting payments, processing paperwork, and supporting other front office functions in a fast-paced, customer-oriented clinical environment. The role is per diem/on-call and requires flexibility to work 8-hour shifts during normal business hours, with occasional overtime as needed. The position is 100% onsite at St. Joe’s Hospital, 350 W. Thomas Rd., Phoenix, Arizona. New hires receive four weeks of paid training, scheduled Monday through Friday from either 8:00 a.m. to 4:30 p.m. or 7:00 a.m. to 3:30 p.m.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer service role, such as hospital, office, or phone support.
• Intermediate proficiency with Microsoft Office products.
• Ability to work 100% onsite at St. Joe’s Hospital at 350 W. Thomas Rd., Phoenix, Arizona.
• Ability to work the required Monday-to-Friday training schedule, either 8:00 a.m. to 4:30 p.m. or 7:00 a.m. to 3:30 p.m.
• Ability to work a per diem/on-call schedule.
• Must be at least 18 years of age.
• Strong interpersonal, communication, and customer service skills.
• Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and a phone/headset.
• Must pass a drug test before beginning employment.

Nice To Haves

• Experience in a hospital patient registration department, physician office, or other medical setting.
• Experience requesting and processing financial payments.
• Experience in insurance reimbursement and financial verification.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Ability to perform basic mathematics for financial payments.

Responsibilities

• Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
• Enter and verify patient information in computer systems in real time, ensuring that records are accurate and complete.
• Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
• Verify insurance coverage and benefits, create price estimates, and complete reverifications as needed.
• Collect patient co-pays and discuss patients’ out-of-pocket financial obligations.
• Identify outstanding balances from previous visits and attempt to collect amounts due.
• Collect information from patients and referring provider offices to confirm and create appointments for patient services before hospital discharge.
• Respond compassionately and respectfully to patient and caregiver inquiries, including inquiries about sensitive topics.
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
• Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Benefits

• $2,000 sign-on bonus for eligible external applicants.
• Four weeks of paid training.
• Comprehensive benefits and career development opportunities are referenced; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED