Patient Service Representative 12th Avenue

Trinity Health•Nampa, ID

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join its 12th Avenue Family Practice/Pediatric Clinic. The Patient Service Representative partners with physicians and clinical staff to meet patients’ administrative needs and help create a positive experience for patients and their families. The role supports three Family Medicine/Pediatrics providers and also assists with Urgent Care check-in. The clinic is located at 1510 12th Avenue Road, Suite 200, Nampa, Idaho. This full-time position follows four 10-hour shifts per week, with Tuesdays off. The hours are 7:45 a.m. to 5:45 p.m. or similar. The representative checks in and registers patients, collects payments, answers and routes telephone messages, schedules appointments, verifies insurance eligibility, and uses EPIC to update patient information. The position also includes maintaining patient and financial confidentiality, supporting financial assistance and payment plans, managing office supplies and equipment, and balancing daily financial activity. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth. The organization and Trinity Health are equal opportunity employers committed to diversity, inclusion, fairness, dignity, and respect.

Requirements

High school diploma or equivalent preferred.
Previous customer service experience.
Friendly, detail-oriented, quick to learn, and passionate about providing high-quality customer service.
Excellent communication skills with patients and families.
Ability to provide superior customer service while using independent decision-making skills.

Nice To Haves

Healthcare experience.
Electronic health record (EHR) experience.
Knowledge of medical terminology.
Experience with process improvement or lean philosophy.

Responsibilities

Check in and register patients for appointments and complete required paperwork.
Answer telephones, take accurate messages, and schedule appointments.
Verify insurance eligibility and maintain accurate patient and insurance information in EPIC.
Collect, record, and communicate patient-responsible balances for visits, diagnostic testing, and supplies; ensure payments are collected at the time of service.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly about delays, the reason for the delay, and the anticipated wait time.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork and manage payment plans.
Maintain business office inventory and equipment, and order supplies.
Keep the reception and work areas neat.
Follow cash control policies and procedures and balance daily financial activities.
Protect the confidentiality of patients’ personal and financial information and follow HIPAA guidelines.
Follow organizational policies and procedures and report needed changes.
Demonstrate the organization's mission, vision, and values in behaviors, practices, and decisions.