Patient Service Representative 12th Avenue

Trinity Health•Nampa, ID

6d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join the 12th Avenue Family Practice/Pediatric Clinic. The Patient Service Representative partners with physicians and clinical staff to meet patients’ administrative needs and help create a positive experience for patients and their families. The role includes checking patients in, collecting co-pays and other payments, answering phones and taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record. This full-time position supports three Family Medicine/Pediatrics providers and also assists with Urgent Care check-in. The schedule is four 10-hour shifts per week, with Tuesdays off; hours are 7:45 a.m. to 5:45 p.m. or similar. The clinic is located at 1510 12th Ave Road, Suite 200, Nampa, Idaho. The role also includes patient registration and paperwork, verifying patient and insurance information, coordinating patient flow and communicating delays, explaining patient balances, assisting with financial assistance paperwork and payment plans, maintaining office inventory and equipment, keeping the reception area neat, and balancing daily financial activities. The representative is expected to follow organizational policies and procedures, protect confidential patient and financial information, and demonstrate the organization’s mission, vision, and values. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout Saint Alphonsus Health System and Trinity Health. The organization is committed to diversity, inclusion, equal opportunity, and person-centered care.

Requirements

Previous customer service experience is required.
High school diploma or equivalent is preferred.
Friendly, detail-oriented, quick-learning approach and a passion for high-quality customer service.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
Ability to maintain confidentiality and follow HIPAA guidelines.

Nice To Haves

Healthcare experience.
Electronic health record (EHR) experience.
Medical terminology knowledge.
Experience with process improvement or lean philosophy.
High school diploma or equivalent.

Responsibilities

Check patients in for appointments and complete registration and paperwork.
Collect co-pays and other patient payments, record and communicate patient balances, and ensure payments are collected at the time of service.
Answer telephones, take accurate messages, and schedule appointments.
Check insurance eligibility and verify and update patient and insurance information.
Use EPIC to update required information.
Keep appointments on schedule by notifying providers of patient arrivals and promptly informing patients about delays and anticipated wait times.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork and manage credit extended through payment plans.
Maintain business office inventory and equipment, order supplies, and keep the reception area neat.
Follow cash control policies and procedures and balance daily financial activities.
Protect confidential personal and financial information and follow HIPAA guidelines.
Follow organizational policies and procedures and report needed changes.
Demonstrate the organization’s mission, vision, and values in behaviors, practices, and decisions.
Assist with Urgent Care check-in while supporting three Family Medicine/Pediatrics providers.