Patient Service Representative OBGYN

Trinity Health•Boise, ID

1d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join its Boise OBGYN Clinic. The Patient Service Representative partners with physicians and clinical staff to meet patients’ administrative needs and help create a positive experience for patients and their families. The role involves patient check-in and registration, payment collection, telephone support, appointment scheduling, insurance eligibility checks, and updating information in the EPIC electronic medical record. The position supports the OBGYN provider team and is located at 1072 N Liberty St Ste 100, Boise, Idaho 83704. This is a full-time position with a schedule of either four 10-hour days or five 8-hour days, Monday through Friday. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout Saint Alphonsus Health System and Trinity Health. The organization is committed to diversity, inclusion, equal opportunity, and a respectful workplace.

Requirements

High school diploma or equivalent preferred.
Previous customer service experience.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
Friendly, detail-oriented, and able to learn quickly.

Nice To Haves

Healthcare experience preferred.
Electronic health record (EHR) experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Demonstrate the organization’s Mission, Vision, and Values in behaviors, practices, and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Follow policies and procedures and report needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly about delays, the reason for them, and anticipated wait times.
Collect, record, and communicate patient balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with Financial Assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment and order supplies.
Keep the work area, including reception, neat.
Follow cash control policies and procedures and balance daily financial activities.
Ensure payments are collected at the time of service.
Answer telephones, take accurate messages, schedule appointments, and check insurance eligibility.
Use EPIC to update required patient information.