Patient Service Rep - OBGYN

Endeavor Health•Oak Park, IL

1d•$19 - $27

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Rep provides in-patient, out-patient, emergency room, immediate care, and same-day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information systems. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources and obtains other information and signatures needed for these processes. It screens for third-party eligibility and enters medical necessity coding to help ensure accurate payment. The Patient Service Rep interacts with patients and families in a customer-focused manner, helping them understand the hospital's revenue cycle expectations and resolve personal liabilities through various payment options. The position is based at 932 Lake Street in Oak Park, with required travel to Elmhurst and potentially other locations. The role is full-time for 36 hours per week, generally Monday through Friday, 8 a.m. to 4 p.m., with a Saturday rotation at Elmhurst. Flexible hours may be required to meet operational needs.

Requirements

High school diploma or GED.
Two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
Manual dexterity to operate various office machines.
Knowledge of health insurance, medical terminology, and anatomy.
Strong data-entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
A valid driver's license is required if selected to perform related duties at an off-site location. If using a personal vehicle, the employee must maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

Associate degree in Business Administration or Management.
Bilingual skills.

Responsibilities

Provide timely and accurate pre-registration and registration services for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients.
Perform order management, charge capture, cash collection, and medical information system functions.
Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
Obtain information and signatures necessary to complete registration and related processes.
Screen for third-party eligibility and enter medical necessity coding to support accurate payment.
Interact with patients and their families in a customer-focused manner and explain hospital revenue cycle expectations.
Help patients resolve personal liabilities through available payment options.
Travel to other locations, including Elmhurst, as required.