Patient Service Rep - OBGYN

Endeavor Health•Naperville, IL

1d•$19 - $27•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Rep provides timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information systems support for in-patient, out-patient, emergency room, immediate care, and same day surgery patients. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, and obtains information and signatures needed for these processes. It screens for third-party eligibility and enters medical necessity coding to help ensure accurate payment. The representative interacts with patients and families in a customer-focused manner, addressing their needs and explaining the hospital's revenue cycle expectations, including ways to resolve personal liabilities through available payment options. The position is part-time at the 100 Spalding location in Naperville, requires travel to other locations, and has varying hours between 7 a.m. and 6 p.m. with rotating Saturday mornings.

Requirements

High school diploma or GED required.
Two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
Manual dexterity to operate various office machines.
Knowledge of health insurance, medical terminology, and anatomy.
Strong data entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
A valid driver's license is required if selected to perform related duties at an off-site location. If using a personal vehicle, the incumbent must maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

Associate degree in Business Administration or Management preferred.
Bilingual skills.

Responsibilities

Provide timely and accurate pre-registrations, registrations, order management, charge capture, cash collection, and medical information systems support for patients.
Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
Obtain information and signatures necessary to complete registration and related processes.
Screen for third-party eligibility and enter medical necessity coding to support accurate payment.
Interact with patients and families in a customer-focused manner and help them understand revenue cycle expectations.
Assist patients with resolution of personal liabilities through various payment options.
Travel to other locations as required to perform duties.