Patient Service Rep - OBGYN

Endeavor Health•Naperville, IL

6d•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Rep provides timely and accurate pre-registrations, registrations, order management, charge capture, cash collection, and medical information systems support for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, and obtains other information and signatures needed for these processes. It screens for third-party eligibility and enters medical necessity coding to help ensure accurate payment. The representative interacts with patients and families in a customer-focused manner, helping them understand hospital revenue-cycle expectations and resolve personal liabilities through available payment options. This is a part-time position at 100 Spalding in Naperville, scheduled for 28 hours per week. Hours vary between 7 a.m. and 6 p.m., with rotating Saturday mornings. The role requires travel to other locations and flexible hours to meet operational needs. A valid driver’s license is required if the incumbent is selected to perform related duties at an off-site location. If using a personal vehicle, the incumbent must maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Requirements

High school diploma or GED.
Two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
Manual dexterity to operate various office machines.
Knowledge of health insurance, medical terminology, and anatomy.
Strong data-entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
A valid driver’s license is required if selected to perform related duties at an off-site location.
If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

Associate degree in Business Administration or Management.
Bilingual skills.

Responsibilities

Provide timely and accurate pre-registrations and registrations for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients.
Perform order management, charge capture, cash collection, and medical information systems functions.
Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
Obtain additional information and signatures required for registration and related processes.
Screen for third-party eligibility and enter medical necessity coding to support accurate payment.
Interact with patients and families in a customer-focused manner, explain revenue-cycle expectations, and help resolve personal liabilities through available payment options.
Travel to other locations when required to perform related duties.