Patient Service Representative OBGYN

Trinity Health•Boise, ID

2d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join its Boise OBGYN Clinic. The Patient Service Representative partners with physicians and clinical staff to manage patients’ administrative needs and help create a positive experience for patients and families. The role includes checking patients in, collecting co-pays and other payments, answering telephones and taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record. The position supports the OBGYN provider team and is located at 1072 N Liberty St Ste 100, Boise, ID 83704. This is a full-time day-shift position, scheduled for either four 10-hour days or five 8-hour days, Monday through Friday. The ideal candidate communicates well with patients and families, provides superior customer service, and uses independent decision-making skills. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health. The organization is committed to diversity, inclusion, equal opportunity, and compassionate, person-centered care.

Requirements

Previous customer service experience is required.
High school diploma or equivalent is preferred.
Excellent communication skills when working with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
Friendly, detail-oriented, and able to learn quickly.

Nice To Haves

Healthcare experience.
Electronic health record experience.
Knowledge of medical terminology.
Experience with process improvement or lean philosophy.

Responsibilities

Demonstrate the organization’s mission, vision, and values in behaviors, practices, and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Maintain operations by following policies and procedures and reporting needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers of patient arrivals.
Inform patients promptly of delays, explain the reason, and provide the anticipated wait time.
Collect, record, and communicate patient-responsible balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Control credit extended to patients through payment plans.
Maintain business office inventory and equipment, and order supplies.
Keep the work area, including reception, neat.
Follow cash control policies and procedures, balance daily financial activities, and ensure payments are collected at the time of service.
Answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.