Patient Service Representative

Patient First•Aberdeen, MD

6d•Onsite

About The Position

The Patient Service Representative supports patient registration and front-office operations, providing courteous, compassionate service while handling patient information, billing, payments, and administrative tasks. The role may require working at any center in response to staffing issues, emergencies, or a reduction of work. Breaks and mealtimes may be interrupted when needed to provide patient care or maintain center operations.

Requirements

Must be at least 18 years of age.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to staffing issues, a center emergency, or a reduction of work.

Nice To Haves

At least one year of clerical experience is preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond to Physician and Nurse requests respectfully and in a timely manner.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements upon request, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Perform cash management duties, including counting and accounting for money collected at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to support patient care or center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.