Patient Services Representative - Rowe Health Center

Cottage Hospital•Woodsville, NH

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients at Rowe Health Center. The role supports a patient-centered clinic by managing patient interactions and administrative processes, including greeting patients, scheduling appointments, maintaining demographic and insurance information, collecting payments, processing referrals and prior authorizations, and performing scanning and filing. The desired schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., 40 hours per week.

Responsibilities

Process incoming and outgoing telephone calls efficiently and politely.
Greet patients and visitors; ensure patients complete appropriate forms and check for missing or changed information.
Update patient demographics, insurance information, and payment status as necessary.
Collect patient copayments and balances.
Review overdue account balances with patients and assist with payment plan options.
Work with patients to resolve billing concerns.
Obtain prior authorizations from insurance payers.
Process provider orders and referrals according to clinic protocols.
Book follow-up and other appointments as needed.
Perform scanning, filing, and other administrative duties.
Order and track office supplies.
Perform other duties as requested or assigned.