Patient Services Representative - Occupational Health - Sauer Center

Bon Secours Mercy Health • Richmond, VA

4d • $17 - $25 • Onsite

About The Position

The Patient Services Representative is the main point of contact for patients and the community. The role receives and processes patient referrals and registrations, verifies demographics, obtains insurance cards and identification, and maintains accurate medical records. Responsibilities also include scheduling appointments, transcribing orders, explaining financial options to patients, and supporting efficient patient flow. The position is based at the Sauer Center and may require working at other locations as needed.

Requirements

• High school degree or GED.
• Knowledge of medical billing procedures.
• Medical office software experience.
• Problem-solving skills and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Basic math skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding.
• Prior medical office experience.

Responsibilities

• Greet patients and community members respectfully, providing strong communication and excellent customer service.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and immediately inform the Supervisor of department or patient issues.
• Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients.
• Receive and process patient referrals and registrations.
• Verify patient demographics and obtain insurance cards and identification.
• Update medical records accurately and efficiently.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED