Patient Services Representative, Occupational Health - Twin Cities Orthopedics

Revo Health • Eden Prairie, MN

5d • $39,049 - $57,858 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties for Occupational Health and MRI patients. This is a full-time position based at the Eden Prairie location, with a Monday through Friday schedule from 8:00 AM to 4:30 PM.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by its physicians. The organization’s mission is to give patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to sit for extended periods, up to eight or more hours per day.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Ability to occasionally stand, walk, bend, or reach in an office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment, such as a computer, phone, and printer.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, prepayments, insurance information, and photo identification for Occupational Health and MRI patients.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Maintain timely communication with patients, families, employers, clinic staff, and Health Quotient.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Maintain prompt and reliable attendance, work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage, including a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours worked, are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
• A comprehensive benefits package is offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED